Return & Cancellation Policy
What is the Cancellation and Exchange Policy?
We have an easy Cancellation and Exchange Policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from Inspire Dreams. Should you have any problem with the jewellery item, you can choose to return it back and claim 100% refund or exchange within the policy time frame. Product can be returned within 7 days from purchase date only. Full amount will be refunded once we receive back the product.
The 100% refund is only applicable if the product couriered is damaged or different to the image of your purchase. To be eligible for the refund, you will have to take the photograph of the damaged or altered product within 1 day of the courier receipt and send it to our email email@example.com
What is the process for Refund/Exchange?
Email us at firstname.lastname@example.org and place your exchange/ return request. Secure your product with the original invoice, certificate(s), jewellery box, etc. in the tamper proof envelope sent to you along with the product. Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange.
Are there any charges for shipping the product?
the shipping charges shall be borne by the Customer.
What if the product gets damaged?
What are the conditions for the Policy?
Items that are made to order pieces, customised designs or pieces with personalised engraving cannot be returned or exchanged.
The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills. In case the customer cannot produce the original certificate, we will send the product to the Lab for re certification before processing the Return/ Exchange under the Exchange policy. The shipping cost and the cost of such certification shall be borne by the customer.
The policy is applicable for orders delivered within India only.Our products are also available at marketplaces like Amazon.in, voonik and Flipkart.com. Our products sold at these websites are governed by Return and Exchange policies of these respective websites and any Return/Exchange related requests in such cases will have to be routed through them.